Jonathan Reynolds On Being Comfortable With Change

Jonathan Reynolds on the power of curiosity and openness to embrace fresh perspectives.

This is an excerpt from Lifestyle Asia’s July 2023 Issue.

Being in the hospitality industry requires a unique set of skills and qualities that go beyond mere job requirements. 

It demands empathy, a genuine desire to help others, and a passion for creating memorable experiences. 

Those who thrive in the hospitality industry are driven by the joy of making someone’s day a little brighter, turning a special occasion into an extraordinary one, or transforming a challenging moment into a positive one. 

These individuals possess a hospitality mindset that enables them to appreciate the truly rewarding nature of their work, and it is in this realm that we find Jonathan Reynolds, the General Manager of EDSA Shangri-La Hotel.

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A Unique Childhood

Reynolds brings with him a wealth of experience and expertise to his role at EDSA Shangri-La Hotel.

Having previously overseen Shangri-La flagship properties in Surabaya, Indonesia for four years, followed by two years in Malaysia, Reynolds joined the Manila hotel in the third quarter of 2022.

Throughout his career, Reynolds has honed his managerial skills and developed a deep understanding of the hospitality industry, making him well-suited to lead the team at EDSA Shangri-La Hotel.

In an interview with Lifestyle Asia, Reynolds displayed his innate hospitality and warmth, exemplifying the qualities that define his approach to guest service.

Whether it was greeting people, courteously opening and closing doors, or graciously giving way to passengers in the elevator, Reynolds demonstrated his commitment to making every interaction a positive and memorable one.

Jonathan Reynolds
Jonathan Reynolds/Photo by Kieran Punay

Dawn of Excellence

Born into a British family with a rich culinary background, Reynolds was immersed in this epicurean realm at an early age. 

His journey into this field can be traced back to his upbringing, where he was exposed to the world of hospitality through his grandmother and mother, both exceptional cooks. 

Surrounded by a love for food and a passion for creating enjoyable experiences, Reynolds developed an early affinity for the industry.

Travel also played a significant role in shaping Reynolds’ career aspirations. 

Exploring different places in Europe during his summers with his father, he became captivated by the idea of combining his love for travel with his profession. 

This passion led him to choose a work placement in a hotel kitchen during his high school years, which served as a catalyst for his future endeavors in the hospitality industry.

Jonathan Reynolds
Jonathan Reynolds/Photo by Kieran Punay

Read more by purchasing a copy of the Lifestyle Asia August 2023 magazine via or select newsstands in National Bookstore and Fully Booked. Subscribe to the E-Magazine via Readly, Magzter, and Press Reader.

Banner photo by Kieran Punay of KLIQ INC.

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